<.admin_page_header back={PhoenixKit.Utils.Routes.path("/admin")} title="Support Tickets" subtitle="Manage customer support requests" > <:actions> <.link navigate={PhoenixKit.Utils.Routes.path("/admin/customer-service/tickets/new")} class="btn btn-primary" > <.icon name="hero-plus" class="h-5 w-5" /> New Ticket <%!-- Stats Cards --%>
<:icon> <.icon name="hero-list-bullet" class="w-5 h-5" /> <:icon> <.icon name="hero-inbox" class="w-5 h-5" /> <:icon> <.icon name="hero-clock" class="w-5 h-5" /> <:icon> <.icon name="hero-check-circle" class="w-5 h-5" /> <:icon> <.icon name="hero-archive-box" class="w-5 h-5" />
<%!-- Filters --%>
<%!-- Loading --%> <%= if @loading do %>
<% else %> <%!-- Empty State --%> <%= if Enum.empty?(@tickets) do %>
<.icon name="hero-ticket" class="h-16 w-16 mx-auto text-base-content/30 mb-4" />

No tickets found

<%= if @status_filter || @search_query do %> Try adjusting your filters or search query. <% else %> Create your first ticket to get started. <% end %>

<% else %> <%!-- Desktop Table --%> <%!-- Mobile Cards --%>
<%= for ticket <- @tickets do %>
<%!-- Header: title + status --%>
{ticket.title}
<%= case ticket.status do %> <% "open" -> %> Open <% "in_progress" -> %> In Progress <% "resolved" -> %> Resolved <% "closed" -> %> Closed <% end %>
<%!-- Body: key/value grid --%>
Customer
<%= if ticket.user do %> {ticket.user.email} <% else %> Unknown <% end %>
Assigned
<%= if ticket.assigned_to do %> {ticket.assigned_to.email} <% else %> Unassigned <% end %>
Created
{Calendar.strftime(ticket.inserted_at, "%b %d, %Y")}
<%!-- Footer: actions --%>
<.link navigate={ PhoenixKit.Utils.Routes.path( "/admin/customer-service/tickets/#{ticket.uuid}" ) } class="btn btn-xs btn-outline btn-info" > <.icon name="hero-eye" class="w-3 h-3" /> {gettext("View")} <.link navigate={ PhoenixKit.Utils.Routes.path( "/admin/customer-service/tickets/#{ticket.uuid}/edit" ) } class="btn btn-xs btn-outline" > <.icon name="hero-pencil" class="w-3 h-3" /> {gettext("Edit")}
<% end %>
<%!-- Pagination --%> <%= if @total_pages > 1 do %>
Showing {(@page - 1) * @per_page + 1} to {min(@page * @per_page, @total_count)} of {@total_count} tickets
<%= if @page > 1 do %> <% end %> <%= for page_num <- max(1, @page - 2)..min(@total_pages, @page + 2) do %> <% end %> <%= if @page < @total_pages do %> <% end %>
<% end %> <% end %> <% end %>