View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1RuntimeAnnotation (google_api_contact_center_insights v0.9.0)

An annotation that was generated during the customer and agent interaction.

Attributes

  • annotationId (type: String.t, default: nil) - The unique identifier of the annotation. Format: projects/{project}/locations/{location}/conversationDatasets/{dataset}/conversationDataItems/{data_item}/conversationAnnotations/{annotation}
  • answerFeedback (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnswerFeedback.t, default: nil) - The feedback that the customer has about the answer in data.
  • articleSuggestion (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ArticleSuggestionData.t, default: nil) - Agent Assist Article Suggestion data.
  • conversationSummarizationSuggestion (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationSummarizationSuggestionData.t, default: nil) - Conversation summarization suggestion data.
  • createTime (type: DateTime.t, default: nil) - The time at which this annotation was created.
  • dialogflowInteraction (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1DialogflowInteractionData.t, default: nil) - Dialogflow interaction data.
  • endBoundary (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnnotationBoundary.t, default: nil) - The boundary in the conversation where the annotation ends, inclusive.
  • faqAnswer (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1FaqAnswerData.t, default: nil) - Agent Assist FAQ answer data.
  • smartComposeSuggestion (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1SmartComposeSuggestionData.t, default: nil) - Agent Assist Smart Compose suggestion data.
  • smartReply (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1SmartReplyData.t, default: nil) - Agent Assist Smart Reply data.
  • startBoundary (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1AnnotationBoundary.t, default: nil) - The boundary in the conversation where the annotation starts, inclusive.
  • userInput (type: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1RuntimeAnnotationUserInput.t, default: nil) - Explicit input used for generating the answer

Summary

Functions

Unwrap a decoded JSON object into its complex fields.

Types

Functions

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.