View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationQualityMetadata (google_api_contact_center_insights v0.8.0)
Conversation metadata related to quality management.
Attributes
-
agentInfo
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo.t)
, default:nil
) - Information about agents involved in the call. -
customerSatisfactionRating
(type:integer()
, default:nil
) - An arbitrary integer value indicating the customer's satisfaction rating. -
menuPath
(type:String.t
, default:nil
) - An arbitrary string value specifying the menu path the customer took. -
waitDuration
(type:String.t
, default:nil
) - The amount of time the customer waited to connect with an agent.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationQualityMetadata{ agentInfo: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1ConversationQualityMetadataAgentInfo.t() ] | nil, customerSatisfactionRating: integer() | nil, menuPath: String.t() | nil, waitDuration: String.t() | nil }
Functions
Unwrap a decoded JSON object into its complex fields.