View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata (google_api_contact_center_insights v0.8.0)

Conversation metadata related to quality management.

Attributes

  • agentInfo (type: list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo.t), default: nil) - Information about agents involved in the call.
  • customerSatisfactionRating (type: integer(), default: nil) - An arbitrary integer value indicating the customer's satisfaction rating.
  • menuPath (type: String.t, default: nil) - An arbitrary string value specifying the menu path the customer took.
  • waitDuration (type: String.t, default: nil) - The amount of time the customer waited to connect with an agent.

Summary

Functions

Unwrap a decoded JSON object into its complex fields.

Types

@type t() ::
  %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadata{
    agentInfo:
      [
        GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1ConversationQualityMetadataAgentInfo.t()
      ]
      | nil,
    customerSatisfactionRating: integer() | nil,
    menuPath: String.t() | nil,
    waitDuration: String.t() | nil
  }

Functions

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.