View Source API Reference google_api_contact_center_insights v0.7.0

Modules

API client metadata for GoogleApi.ContactCenterInsights.V1.

API calls for all endpoints tagged Projects.

Handle Tesla connections for GoogleApi.ContactCenterInsights.V1.

A point in a conversation that marks the start or the end of an annotation.

Selector of all available annotators and phrase matchers to run.

The feedback that the customer has about a certain answer in the conversation.

The conversation source, which is a combination of transcript and audio.

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint or the Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations, redaction should be performed in Dialogflow / Agent Assist.

An annotation that was generated during the customer and agent interaction.

The CCAI Insights project wide settings. Use these settings to configure the behavior of Insights. View these settings with getsettings and change the settings with updateSettings.

Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint.

A point in a conversation that marks the start or the end of an annotation.

Selector of all available annotators and phrase matchers to run.

The feedback that the customer has about a certain answer in the conversation.

The conversation source, which is a combination of transcript and audio.

The data for a Dialogflow intent. Represents a detected intent in the conversation, e.g. MAKES_PROMISE.

The data for an entity annotation. Represents a phrase in the conversation that is a known entity, such as a person, an organization, or location.

The data for an entity mention annotation. This represents a mention of an Entity in the conversation.

The data for an intent. Represents a detected intent in the conversation, for example MAKES_PROMISE.

The data for an intent match. Represents an intent match for a text segment in the conversation. A text segment can be part of a sentence, a complete sentence, or an utterance with multiple sentences.

The data for a matched phrase matcher. Represents information identifying a phrase matcher for a given match.

DLP resources used for redaction while ingesting conversations. DLP settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint or the Dialogflow / Agent Assist runtime integrations. When using Dialogflow / Agent Assist runtime integrations, redaction should be performed in Dialogflow / Agent Assist.

An annotation that was generated during the customer and agent interaction.

Speech-to-Text configuration. Speech-to-Text settings are applied to conversations ingested from the UploadConversation and IngestConversations endpoints, including conversation coming from CCAI Platform. They are not applied to conversations ingested from the CreateConversation endpoint.

The response message for Operations.ListOperations.

This resource represents a long-running operation that is the result of a network API call.

A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); }

The Status type defines a logical error model that is suitable for different programming environments, including REST APIs and RPC APIs. It is used by gRPC. Each Status message contains three pieces of data: error code, error message, and error details. You can find out more about this error model and how to work with it in the API Design Guide.