GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1FaqAnswerData (google_api_contact_center_insights v0.3.0) View Source
Agent Assist frequently-asked-question answer data.
Attributes
-
answer
(type:String.t
, default:nil
) - The piece of text from thesource
knowledge base document. -
confidenceScore
(type:number()
, default:nil
) - The system's confidence score that this answer is a good match for this conversation, ranging from 0.0 (completely uncertain) to 1.0 (completely certain). -
metadata
(type:map()
, default:nil
) - Map that contains metadata about the FAQ answer and the document that it originates from. -
queryRecord
(type:String.t
, default:nil
) - Name of the query record. Format: projects/{project}/locations/{location}/queryRecords/{query_record}. -
question
(type:String.t
, default:nil
) - The corresponding FAQ question. -
source
(type:String.t
, default:nil
) - The knowledge document that this answer was extracted from. Format: projects/{project}/knowledgeBases/{knowledge_base}/documents/{document}.
Link to this section Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Link to this section Types
Specs
Link to this section Functions
Specs
Unwrap a decoded JSON object into its complex fields.