View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswer (google_api_contact_center_insights v0.12.0)
An answer to a QaQuestion.
Attributes
-
answerSources
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource.t)
, default:nil
) - List of all individual answers given to the question. -
answerValue
(type:GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue.t
, default:nil
) - The main answer value, incorporating any manual edits if they exist. -
conversation
(type:String.t
, default:nil
) - The conversation the answer applies to. -
potentialScore
(type:float()
, default:nil
) - The maximum potential score of the question. If the question was answered usingna_value
, this field will be zero. Deprecated: Use AnswerValue.potential_score instead. -
qaQuestion
(type:String.t
, default:nil
) - The QaQuestion answered by this answer. -
questionBody
(type:String.t
, default:nil
) - Question text. E.g., "Did the agent greet the customer?" -
tags
(type:list(String.t)
, default:nil
) - User-defined list of arbitrary tags. Matches the value from QaScorecard.ScorecardQuestion.tags. Used for grouping/organization and for weighting the score of each answer.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswer{ answerSources: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerSource.t() ] | nil, answerValue: GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QaAnswerAnswerValue.t() | nil, conversation: String.t() | nil, potentialScore: float() | nil, qaQuestion: String.t() | nil, questionBody: String.t() | nil, tags: [String.t()] | nil }
Functions
Unwrap a decoded JSON object into its complex fields.