View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure (google_api_contact_center_insights v0.12.0)
The measure related to conversations.
Attributes
-
averageAgentSentimentScore
(type:number()
, default:nil
) - The average agent's sentiment score. -
averageClientSentimentScore
(type:number()
, default:nil
) - The average client's sentiment score. -
averageCustomerSatisfactionRating
(type:float()
, default:nil
) - The average customer satisfaction rating. -
averageDuration
(type:String.t
, default:nil
) - The average duration. -
averageQaNormalizedScore
(type:float()
, default:nil
) - Average QA normalized score. Will exclude 0's in average calculation. -
averageQaQuestionNormalizedScore
(type:float()
, default:nil
) - Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID. -
averageSilencePercentage
(type:number()
, default:nil
) - The average silence percentage. -
averageTurnCount
(type:number()
, default:nil
) - The average turn count. -
conversationCount
(type:integer()
, default:nil
) - The conversation count. -
qaTagScores
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore.t)
, default:nil
) - Average QA normalized score for all the tags.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasure{ averageAgentSentimentScore: number() | nil, averageClientSentimentScore: number() | nil, averageCustomerSatisfactionRating: float() | nil, averageDuration: String.t() | nil, averageQaNormalizedScore: float() | nil, averageQaQuestionNormalizedScore: float() | nil, averageSilencePercentage: number() | nil, averageTurnCount: number() | nil, conversationCount: integer() | nil, qaTagScores: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore.t() ] | nil }
Functions
Unwrap a decoded JSON object into its complex fields.