View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResult (google_api_contact_center_insights v0.12.0)
The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.
Attributes
-
agentId
(type:String.t
, default:nil
) - ID of the agent that handled the conversation. -
conversation
(type:String.t
, default:nil
) - The conversation scored by this result. -
createTime
(type:DateTime.t
, default:nil
) - Output only. The timestamp that the revision was created. -
name
(type:String.t
, default:nil
) - Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result} -
normalizedScore
(type:float()
, default:nil
) - The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist. -
potentialScore
(type:float()
, default:nil
) - The maximum potential overall score of the scorecard. Any questions answered usingna_value
are excluded from this calculation. -
qaAnswers
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaAnswer.t)
, default:nil
) - Set of QaAnswers represented in the result. -
qaScorecardRevision
(type:String.t
, default:nil
) - The QaScorecardRevision scored by this result. -
qaTagResults
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult.t)
, default:nil
) - Collection of tags and their scores. -
score
(type:float()
, default:nil
) - The overall numerical score of the result, incorporating any manual edits if they exist. -
scoreSources
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource.t)
, default:nil
) - List of all individual score sets.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResult{ agentId: String.t() | nil, conversation: String.t() | nil, createTime: DateTime.t() | nil, name: String.t() | nil, normalizedScore: float() | nil, potentialScore: float() | nil, qaAnswers: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaAnswer.t() ] | nil, qaScorecardRevision: String.t() | nil, qaTagResults: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult.t() ] | nil, score: float() | nil, scoreSources: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource.t() ] | nil }
Functions
Unwrap a decoded JSON object into its complex fields.