View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure (google_api_contact_center_insights v0.12.0)

The measure related to conversations.

Attributes

  • averageAgentSentimentScore (type: number(), default: nil) - The average agent's sentiment score.
  • averageClientSentimentScore (type: number(), default: nil) - The average client's sentiment score.
  • averageCustomerSatisfactionRating (type: float(), default: nil) - The average customer satisfaction rating.
  • averageDuration (type: String.t, default: nil) - The average duration.
  • averageQaNormalizedScore (type: float(), default: nil) - Average QA normalized score. Will exclude 0's in average calculation.
  • averageQaQuestionNormalizedScore (type: float(), default: nil) - Average QA normalized score averaged for questions averaged across all revisions of the parent scorecard. Will be only populated if the request specifies a dimension of QA_QUESTION_ID.
  • averageSilencePercentage (type: number(), default: nil) - The average silence percentage.
  • averageTurnCount (type: number(), default: nil) - The average turn count.
  • conversationCount (type: integer(), default: nil) - The conversation count.
  • qaTagScores (type: list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore.t), default: nil) - Average QA normalized score for all the tags.

Summary

Functions

Unwrap a decoded JSON object into its complex fields.

Types

@type t() ::
  %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasure{
    averageAgentSentimentScore: number() | nil,
    averageClientSentimentScore: number() | nil,
    averageCustomerSatisfactionRating: float() | nil,
    averageDuration: String.t() | nil,
    averageQaNormalizedScore: float() | nil,
    averageQaQuestionNormalizedScore: float() | nil,
    averageSilencePercentage: number() | nil,
    averageTurnCount: number() | nil,
    conversationCount: integer() | nil,
    qaTagScores:
      [
        GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QueryMetricsResponseSliceDataPointConversationMeasureQaTagScore.t()
      ]
      | nil
  }

Functions

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.