View Source GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource (google_api_contact_center_insights v0.12.0)
A scorecard result may have multiple sets of scores from varying sources, one of which becomes the "main" answer above. A ScoreSource represents each individual set of scores.
Attributes
-
normalizedScore
(type:float()
, default:nil
) - The normalized score, which is the score divided by the potential score. -
potentialScore
(type:float()
, default:nil
) - The maximum potential overall score of the scorecard. Any questions answered usingna_value
are excluded from this calculation. -
qaTagResults
(type:list(GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult.t)
, default:nil
) - Collection of tags and their scores. -
score
(type:float()
, default:nil
) - The overall numerical score of the result. -
sourceType
(type:String.t
, default:nil
) - What created the score.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultScoreSource{ normalizedScore: float() | nil, potentialScore: float() | nil, qaTagResults: [ GoogleApi.ContactCenterInsights.V1.Model.GoogleCloudContactcenterinsightsV1alpha1QaScorecardResultQaTagResult.t() ] | nil, score: float() | nil, sourceType: String.t() | nil }
Functions
Unwrap a decoded JSON object into its complex fields.