View Source GoogleApi.CloudSupport.V2beta.Model.Case (google_api_cloud_support v0.8.0)

A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time. A case is parented by a Google Cloud organization or project. Organizations are identified by a number, so the name of a case parented by an organization would look like this: organizations/123/cases/456 Projects have two unique identifiers, an ID and a number, and they look like this: projects/abc/cases/456 projects/123/cases/456 You can use either of them when calling the API. To learn more about project identifiers, see AIP-2510.

Attributes

  • classification (type: GoogleApi.CloudSupport.V2beta.Model.CaseClassification.t, default: nil) - The issue classification applicable to this case.
  • contactEmail (type: String.t, default: nil) - A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs.
  • createTime (type: DateTime.t, default: nil) - Output only. The time this case was created.
  • creator (type: GoogleApi.CloudSupport.V2beta.Model.Actor.t, default: nil) - The user who created the case. Note: The name and email will be obfuscated if the case was created by Google Support.
  • description (type: String.t, default: nil) - A broad description of the issue.
  • displayName (type: String.t, default: nil) - The short summary of the issue reported in this case.
  • escalated (type: boolean(), default: nil) - Whether the case is currently escalated.
  • languageCode (type: String.t, default: nil) - The language the user has requested to receive support in. This should be a BCP 47 language code (e.g., "en", "zh-CN", "zh-TW", "ja", "ko"). If no language or an unsupported language is specified, this field defaults to English (en). Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours
  • name (type: String.t, default: nil) - The resource name for the case.
  • priority (type: String.t, default: nil) - The priority of this case.
  • severity (type: String.t, default: nil) - REMOVED. The severity of this case. Use priority instead.
  • state (type: String.t, default: nil) - Output only. The current status of the support case.
  • subscriberEmailAddresses (type: list(String.t), default: nil) - The email addresses to receive updates on this case.
  • testCase (type: boolean(), default: nil) - Whether this case was created for internal API testing and should not be acted on by the support team.
  • timeZone (type: String.t, default: nil) - The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API.
  • updateTime (type: DateTime.t, default: nil) - Output only. The time this case was last updated.

Summary

Functions

Unwrap a decoded JSON object into its complex fields.

Types

@type t() :: %GoogleApi.CloudSupport.V2beta.Model.Case{
  classification:
    GoogleApi.CloudSupport.V2beta.Model.CaseClassification.t() | nil,
  contactEmail: String.t() | nil,
  createTime: DateTime.t() | nil,
  creator: GoogleApi.CloudSupport.V2beta.Model.Actor.t() | nil,
  description: String.t() | nil,
  displayName: String.t() | nil,
  escalated: boolean() | nil,
  languageCode: String.t() | nil,
  name: String.t() | nil,
  priority: String.t() | nil,
  severity: String.t() | nil,
  state: String.t() | nil,
  subscriberEmailAddresses: [String.t()] | nil,
  testCase: boolean() | nil,
  timeZone: String.t() | nil,
  updateTime: DateTime.t() | nil
}

Functions

@spec decode(struct(), keyword()) :: struct()

Unwrap a decoded JSON object into its complex fields.