View Source GoogleApi.CloudSupport.V2beta.Model.Case (google_api_cloud_support v0.6.1)
A Case is an object that contains the details of a support case. It contains fields for the time it was created, its priority, its classification, and more. Cases can also have comments and attachments that get added over time. A case is parented by a Google Cloud organization or project. Organizations are identified by a number, so the name of a case parented by an organization would look like this: organizations/123/cases/456
Projects have two unique identifiers, an ID and a number, and they look like this: projects/abc/cases/456
projects/123/cases/456
You can use either of them when calling the API. To learn more about project identifiers, see AIP-2510.
Attributes
-
classification
(type:GoogleApi.CloudSupport.V2beta.Model.CaseClassification.t
, default:nil
) - The issue classification applicable to this case. -
contactEmail
(type:String.t
, default:nil
) - A user-supplied email address to send case update notifications for. This should only be used in BYOID flows, where we cannot infer the user's email address directly from their EUCs. -
createTime
(type:DateTime.t
, default:nil
) - Output only. The time this case was created. -
creator
(type:GoogleApi.CloudSupport.V2beta.Model.Actor.t
, default:nil
) - The user who created the case. Note: The name and email will be obfuscated if the case was created by Google Support. -
description
(type:String.t
, default:nil
) - A broad description of the issue. -
displayName
(type:String.t
, default:nil
) - The short summary of the issue reported in this case. -
escalated
(type:boolean()
, default:nil
) - Whether the case is currently escalated. -
languageCode
(type:String.t
, default:nil
) - The language the user has requested to receive support in. This should be a BCP 47 language code (e.g.,"en"
,"zh-CN"
,"zh-TW"
,"ja"
,"ko"
). If no language or an unsupported language is specified, this field defaults to English (en). Language selection during case creation may affect your available support options. For a list of supported languages and their support working hours, see: https://cloud.google.com/support/docs/language-working-hours -
name
(type:String.t
, default:nil
) - The resource name for the case. -
priority
(type:String.t
, default:nil
) - The priority of this case. -
severity
(type:String.t
, default:nil
) - REMOVED. The severity of this case. Use priority instead. -
state
(type:String.t
, default:nil
) - Output only. The current status of the support case. -
subscriberEmailAddresses
(type:list(String.t)
, default:nil
) - The email addresses to receive updates on this case. -
testCase
(type:boolean()
, default:nil
) - Whether this case was created for internal API testing and should not be acted on by the support team. -
timeZone
(type:String.t
, default:nil
) - The timezone of the user who created the support case. It should be in a format IANA recognizes: https://www.iana.org/time-zones. There is no additional validation done by the API. -
updateTime
(type:DateTime.t
, default:nil
) - Output only. The time this case was last updated.
Summary
Functions
Unwrap a decoded JSON object into its complex fields.
Types
@type t() :: %GoogleApi.CloudSupport.V2beta.Model.Case{ classification: GoogleApi.CloudSupport.V2beta.Model.CaseClassification.t() | nil, contactEmail: String.t() | nil, createTime: DateTime.t() | nil, creator: GoogleApi.CloudSupport.V2beta.Model.Actor.t() | nil, description: String.t() | nil, displayName: String.t() | nil, escalated: boolean() | nil, languageCode: String.t() | nil, name: String.t() | nil, priority: String.t() | nil, severity: String.t() | nil, state: String.t() | nil, subscriberEmailAddresses: [String.t()] | nil, testCase: boolean() | nil, timeZone: String.t() | nil, updateTime: DateTime.t() | nil }
Functions
Unwrap a decoded JSON object into its complex fields.